Privacy Policy

Last updated: 13 September 2026

Data Controller
Kerry’s Cleaning Lady is responsible for the personal information collected through this website and during enquiries. You can contact us at kerry@kerryscleaninglady.co.uk or 07932 021859.

Information We Collect
When you contact us or use the enquiry form, we may collect your name, email address, telephone number, message and any other information you choose to provide. The website and its hosting services may also process technical information needed to operate and protect the site, such as an IP address, browser or device information. Please do not send medical or other sensitive information unless it is necessary and has been agreed in advance.

How We Use Your Information
We use personal information to respond to enquiries, provide quotations, arrange and manage cleaning services, communicate with customers, maintain appropriate business records, comply with legal obligations and protect legitimate business interests.

Lawful Bases
Depending on the circumstances, we process information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to meet a legal obligation, or for our legitimate interests in running and protecting the business and responding to customers. Where consent is specifically requested, you may withdraw it at any time.

Sharing Your Information
Information may be processed by trusted website, email and IT service providers, including IONOS, where necessary to operate the website and respond to enquiries. We do not sell personal information. We may disclose it where required by law or where reasonably necessary to establish, exercise or defend legal claims.

How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, meeting legal or accounting requirements and resolving disputes. It is then securely deleted or anonymised.

Security
We take reasonable organisational and technical precautions to protect personal information. However, no method of sending or storing information online can be guaranteed to be completely secure.

Your Rights
Subject to applicable data-protection law, you may have rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability, or to object to certain processing. You may also withdraw consent where processing relies on consent. To make a request, email kerry@kerryscleaninglady.co.uk.

Cookies
This website may use cookies or similar technologies that are necessary for it to work securely. Any choices available for non-essential cookies will be shown through the website’s cookie settings or consent controls.

Complaints
Please contact us first if you have a concern. You also have the right to complain to the UK Information Commissioner’s Office at www.ico.org.uk.

Changes to This Policy
This policy may be updated when our services or data-handling practices change. The latest version will be published on this page.